Terms and Conditions


RETURN POLICY: If not completely satisfied. The item must be returned within 14 days for an exchange or a store credit of the same value or greater. No returns or exchanges on customer special orders, earrings and nose pins. All products must be returned unused in original condition as at the time of sale, complete with receipt.

WARRANTY: Proof of purchase is mandatory before making claims. Most products come with a 12 month warranty unless otherwise stated. Our obligation to repair or replace under warranty will not apply to any article which has been subject to wear and tear, misuse, modification, attempted repair, negligence or accident. Most warranty repairs sent away may take up to 8 weeks.

LAY BY : Layby term is 8 weeks. Minimum layby deposit is 30%. If the layby is cancelled with in the 8 weeks layby term a store credit will be offered to the same value of the deposits. No refunds. If a layby is cancelled passed the layby term a 20% layby cancellation fee will be charged on the total value of the invoice.

JEWELLERY AND WATCH REPAIR DISCLAIMER: Due care is taken when accepting customer’s repairs. But all repairs are only accepted at customers own risk and we are not liable for any loss or damage due to unforeseen circumstances.

No return or exchange on free gifts and sale items.